Privacy Policy for Alcon Employees Federal Credit Union Mobile App

Effective Date: January 01, 2026
Last Updated: January 01, 2026
Contact Information: credit.union@alcon.com

1. Introduction

Alcon Employees Federal Credit Union ("we," "us," "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, share, and protect your information when you use our mobile application ("App"). By using our App, you agree to this Privacy Policy.

2. Information We Collect

We collect the following types of information when you use our App.

a. Personal and Sensitive User Data

We may collect and process:

  • Personal Information: Name, email address, phone number, mailing address

  • Financial Information: Account details, transaction history, payment information

  • Authentication Information: Username, password, security questions

  • Device Information: IP address, device ID, operating system, mobile carrier

  • Location Data: If enabled, precise location data used for fraud prevention and location-based services

b. Automatically Collected Information

We may also collect:

  • App usage data such as pages viewed and time spent in the App

  • Device diagnostics and performance data

3. How We Use Your Information

We use your information to:

  • Provide and improve App services

  • Secure and authenticate your account

  • Process transactions and payments

  • Send account alerts and notifications

  • Prevent fraud and meet legal requirements

  • Improve user experience and App performance

4. Data Sharing and Disclosure

We do not sell your personal or sensitive data. We may share information with:

  • Service Providers: Trusted third parties that support App functions such as payment processing and fraud detection

  • Legal Requirements: Government or regulatory agencies when required by law

5. Data Security

We use industry-standard security measures, including encryption and access controls, to protect your information from unauthorized access.

6. Your Rights and Choices

You have the right to:

  • Access, correct, or request deletion of your data

  • Withdraw consent for certain data collection

  • Opt out of non-essential data sharing

7. Account Deletion

If you create an account through our App, you may request account deletion by:

  • Contacting us at credit.union@alcon.com or calling 800.235.6913.

Account data will be deleted unless retention is required by law or regulation.

8. Third-Party Services and SDKs

Our App uses Software Development Kits (SDKs) to support security and functionality.

SDKs may be used for:

  • Biometric Authentication: Fingerprint and face recognition for secure login

  • Security and Fraud Prevention: Identity verification and unauthorized access prevention

  • Device Compatibility: Ensuring features work across different devices

How We Handle Biometric Data

  • Stored on Your Device Only: Biometric data is not stored or transmitted to Alcon Employees Federal Credit Union or third-party servers

  • Secure Processing: Biometric data is handled using your device’s built-in security features

  • Limited Use: Biometric data is used only for authentication and not for tracking or marketing

9. Updates to This Privacy Policy

We may update this Privacy Policy from time to time. Updates will be posted in the App and on our website.

10. Contact Us

If you have questions about this Privacy Policy, contact:

Alcon Employees Federal Credit Union
6201 South Freeway Fort Worth, TX 76134
credit.union@alcon.com
800.235.6913